Terms & Conditions
Last updated: 10 July 2026
These Terms & Conditions ("Terms") govern your use of Memovio (the "Service"), operated by Tailored by Rubi ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
1. The Service
Memovio is a generative-AI tool that turns user-provided photos into short cinematic videos. You purchase credits and spend them when creating projects.
2. Eligibility & Account
You must be of legal age in your jurisdiction (or have appropriate authority to bind the organisation you represent). You are responsible for keeping your account credentials confidential and for all activity on your account, and you agree to provide accurate information.
3. Acceptable Use
You must not misuse the Service. In particular, you must not:
- Use it for any unlawful, fraudulent, or harmful purpose;
- Upload content you do not own or do not have rights to use, including other people's likenesses without consent;
- Generate content that is illegal, hateful, sexual involving minors, deceptive (e.g. non-consensual deepfakes), or designed to defame, harass, or impersonate;
- Probe, scrape, reverse-engineer, attempt to circumvent technical limits, or interfere with the Service's security;
- Resell, redistribute, or sub-license the Service.
4. AI Outputs & Your Content
You retain ownership of the photos you upload and the videos generated for you. You grant us a limited license to host and process your content solely to provide the Service. You are responsible for your prompts, for how you use outputs, for verifying that outputs are appropriate for your use, and for ensuring you have all necessary rights to the input content. AI outputs may contain inaccuracies and are not a substitute for professional advice. We may remove, restrict, or refuse content that violates these Terms, and we operate a takedown process for rights-holders.
5. Intellectual Property
The Service itself, including software, design, and branding, is owned by Tailored by Rubi and protected by applicable IP laws. We grant you a limited, non-exclusive, non-transferable right to use the Service within your current plan.
6. Credits, Payments & Refunds
Credits are sold in packs and do not expire. Credits are consumed when you start a project. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer-service inquiries related to billing and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. See also our Refund Policy.
7. Service Levels
We work hard to keep the Service reliable but we do not guarantee uninterrupted or error-free operation. If a render fails on our side, the credits used for that project are returned automatically.
8. Suspension & Termination
We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination, your right to use the Service ends; you may request export of your videos for a reasonable period before deletion.
9. Disclaimers & Liability
To the fullest extent permitted by law, we disclaim all implied warranties (including merchantability and fitness for purpose). Our aggregate liability to you is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages (loss of profits, data, or goodwill). Nothing in these Terms limits liability for fraud, death, or personal injury where the law prohibits exclusion.
10. Indemnity
You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.
11. Changes
We may update these Terms from time to time. Material changes will be notified through the Service or by email.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which Tailored by Rubi is established, and disputes will be resolved in the competent courts of that jurisdiction.
13. Contact
Tailored by Rubi — questions about these Terms: support@tailoredbyrubi.com. For billing or refund queries, please contact Paddle directly at paddle.net.